SHDSL - Symmetric high-reliability services

We offer a wide range of profiles to meet all setup needs and different speeds.

	SHDSL 1M	SHDSL 1,6M	SHDSL 2M	SHDSL 4M	SHDSL 4M IMA	SHDSL 6M IMA	SHDSL 8M IMA	SDH 12M
Speed The speed in downstream (Internet to customer) and upstream (from customer to the Internet).	1Mb/s	1,6Mb/s	2Mb/s	4Mb/s	4Mb/s	6Mb/s	8Mb/s	12Mb/s
PCR Peak cell rate: maximum speed supported by the service	864kb/s	1,4Mb/s	1,6Mb/s	3,5Mb/s	3,2Mb/s	4,8Mb/s	6,5Mb/s	12Mb/s
Committed bandwidth
Standard versionCommitted bandwidth for the standard version	400kb/s	600kb/s	800kb/s	1,6Mb/s	1,6Mb/s	2,4Mb/s	3,2Mb/s	-
High reliability Committed bandwidth for high reliability version	-	-	1,2Mb/s	2,4Mb/s	2,4Mb/s	3,6Mb/s	4,8Mb/s	6M
Provisioning times
Average timesAverage times recorded in the last year	36 days	30 days	30 days	33 days	50 days	50 days	49 days	-
Maximum timesMaximum time of activation, after which the customer has the right to cancel the order	55 days	55 days	55 days	55 days	55 days	55 days	55 days	130 days
Protocols and interfaces
Protocol	ATM	ATM	ATM or F/R	ATM	ATM	ATM	ATM	SDH
TerminationThe physical interface to deliver the service at the customer site.	RJ11	RJ11	RJ11 or V.35	2xRJ11	G.703	G.703	G.703	G.703 or G.832
BGP The Border Gateway Protocol (BGP) is a network protocol to connect to each other several routers belonging to different Autonomous System (AS).	NO	NO	NO	Optional	Optional	Optional	Optional	Optional
Routers tested
Cisco 878	x	x	ATM	x
Cisco 1803	x	x	ATM	x
Draytek Vigor 3100 (V,I,G)	x	x	ATM
Draytek Vigor 3120	x	x	ATM	x
Cisco 1841			F/R
Cisco 1721			F/R
Cisco 2811					x
Cisco 2610					x			x

Common features

Set up
Static IPA static IP is always included in the service. Other addresses may be ordered as an option.	1 included
Dedicated phone lineThe service is always released on a dedicated data line, different from the one where the telephone service is delivered.	YES
ProtocolKQI uses IP over ATM (1483 Routed LLC) that is always associated with a static IP and allows a connection "always on", unlike the PPPoA mode, where you need a procedure to "login". In this mode, we can also constantly monitor the service status and detect any malfunctions promptly	IP over ATM
Real-time Tracking Our service includes a real time tracking system that reports via email and web the order processing status (in Italian language).	YES
Usage
Traffic/Users unlimitedThere is no limit to the traffic or the type of traffic. All services can be used by all users on the corporate LAN without any limit.	YES
Net neutrality There is no limit to the type of traffic on our network , and no packet inspection is allowed. Service quality management systems are under construction, but they will always be activated by the user.	YES
NetworkOur network is designed for high reliability, with the following features. Nationwide Designed for corporate users. Gb Ethernet peering in to the MIX. Fiber connections to international carriers. Ongoing monitoring and constant upgrades.	KPNQwest Italia
VoIP Our services are fully compatible and widely used by VoIP applications because of low latency and minimum bandwidth guarantee	YES

Support
PhoneAll our services include telephone support in business hours (GMT+1) Monday-Friday	YES
Online Trouble ticket All failures are handled by a trouble ticketing system. All customers can monitor and report faults via the web.	Included
Monitoring
MRTG For transparency purposes, the service includes a system for monitoring the bandwidth usage (MRTG), with secure access via userid and password.	Included
Monitor real time For transparency purposes, the service includes a system for monitoring the bandwidth usage (MRTG), with secure access via userid and password.	Included

Options
Router supplyWe can provide configured routers, including "next business day" replacement service in case of failure.	Cisco
ISDN backup We can provide an ISDN back-up service to be used in case of failure. This option is not compatible with NAT (Network Address Translation) on the router.	up to 512Kb/s
24H supportOptionally, you can activate 24H x 365 support, which includes direct contact via phone with our experts. Particularly appreciated by retailers or edp managers that handle many lines.	YES
Service levels
RepairingThe time to repair is indicated in calendar hours, and require that the customer can be contacted for inspection.	In 14 hours
RefundIn case of delay we will refund the following amount	30% of monthly fee